Vitalizing Ecosystems
Using the The RenDanHeYi Management Model, Haier excels integrating both its front- and back-end ecosystems into the very fabric of the company. This integration effectively vitalizes the company and enables it to thrive.
Using the The RenDanHeYi Management Model, Haier excels integrating both its front- and back-end ecosystems into the very fabric of the company. This integration effectively vitalizes the company and enables it to thrive.
Being in the transformation business means helping customers achieve their aspirations and ideally charging for the demonstrated outcomes customers attain – being paid on customer success, in other words.
By applying the Velveteen Principles to businesses and their economic offerings, learn how companies can achieve authenticity in business.
Post-COVID-19 the Experience Economy not only must come back for economic recovery, it will come back. But in many situations it will be different. One particular aspect that will be different is experience amplification through hybrid experiences.
It’s time for experience-led transformation. Let the experience you want to stage for your customers be your north star during this time of turbulence, driving you to ensure meaningful business outcomes for your enterprise.
My how time flies! It’s been twenty years since the publication of our book The Experience Economy: Work Is Theatre & Every Business a Stage,
Every great experience should think about what its marker should be. Experience markers are physical cues that visually represent the experience and signify that this
I discovered the concept of Mass Customization long ago as a strategic planner at IBM by reading Stan Davis’ amazing and prescient book Future Perfect.
By Joe Pine & Jim Gilmore We have long been supportive of the position of Chief Experience Officer (which we always abbreviate CXO to avoid
Embrace the new era of Experience Personalization That’s what my client RichRelevance – the world’s leading personalization provider as its website attests – is calling
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